Privacy Policy

Last updated: May 13, 2026

Whoosh Energy (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, subscribe to our emails or SMS, or otherwise interact with us.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment and order details
• Account information
• Device information
• IP address
• Browser type
• Website activity and usage data
• Marketing preferences
• Customer support messages

We do not store your full payment card details directly. Payments are processed securely through third-party payment providers.

How We Collect Information

We collect information in a few different ways:

• When you place an order
• When you sign up for email or SMS marketing
• When you contact us
• When you create an account
• When you browse our website
• Through cookies, pixels, analytics tools, and similar tracking technologies
• From third-party services that help us operate our business

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Send order confirmations and shipping updates
• Provide customer support
• Manage subscriptions and recurring orders
• Improve our website, products, and services
• Personalize your shopping experience
• Send marketing emails and text messages if you have opted in
• Measure ad performance and website activity
• Prevent fraud and protect our business
• Comply with legal obligations

Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to improve your experience, analyze website traffic, and support advertising and remarketing.

These technologies may help us:

• remember your preferences
• understand how visitors use our website
• improve marketing performance
• show more relevant ads

You can control cookies through your browser settings.

How We Share Your Information

We may share your information with trusted third parties that help us run our business, including:

• Shopify
• Payment processors
• Shipping and fulfillment providers
• Email and SMS marketing platforms
• Analytics providers
• Advertising platforms
• Professional advisors or legal authorities when required

We do not sell your personal information for money. However, some privacy laws may classify certain advertising or analytics data sharing as “selling” or “sharing.”

Email and SMS Marketing

If you opt in, we may send you promotional emails and text messages about products, offers, launches, and updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.
You can opt out of SMS messages by replying STOP, where applicable.

Even if you opt out of marketing, we may still send you important service-related messages about your orders or account.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information. These may include the right to:

• request access to your personal information
• request correction of inaccurate information
• request deletion of your personal information
• opt out of certain data sharing or marketing activities

If you would like to exercise any privacy rights available to you, please contact us using the details below.

Data Retention

We keep your personal information only as long as necessary to:

• provide our services
• complete transactions
• maintain records
• comply with legal obligations
• resolve disputes
• enforce our agreements

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can remove it.

Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Whoosh Energy
Email: support@whooshenergy.com
Website: https://www.whooshenergy.com/